Dylan Gorju

Versatile Hospitality and Customer Service Professional
Andernos-les-Bains, FR.

About

Highly organized and customer-centric professional with 8+ years of experience across diverse hospitality roles, excelling in service, team coordination, and operational efficiency. Proven ability to manage high-volume environments, optimize guest experiences, and drive successful outcomes through strong communication and meticulous planning. Eager to leverage a robust foundation in client relations and operational excellence for new challenges and professional development, including applying new digital media skills.

Work

Interim'Nation
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Interim Worker (Construction & Handling)

Andernos-les-Bains, Nouvelle-Aquitaine, France

Summary

Provided flexible labor support for construction and handling projects, adapting to diverse operational needs and contributing to team productivity.

Highlights

Executed diverse tasks in construction (BTP) and material handling, demonstrating adaptability and physical capability across multiple projects.

Supported project timelines by efficiently completing assigned duties in fast-paced environments, contributing to overall team productivity.

Maintained rigorous safety standards and operational integrity, minimizing risks on various work sites.

Scar Vision (Freelance)
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Video Editor

Andernos-les-Bains, Nouvelle-Aquitaine, France

Summary

Operated as a micro-entrepreneur, providing professional video editing services from concept to final delivery.

Highlights

Produced high-quality video content for clients, managing projects from initial conception to final delivery.

Utilized Adobe Photoshop and Premiere Pro to enhance visual storytelling and achieve specific client objectives.

Managed client communications and project timelines independently, ensuring timely and satisfactory outcomes.

New Pub
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Barman

Andernos-les-Bains, Nouvelle-Aquitaine, France

Summary

Managed bar operations and customer service in a dynamic pub environment, ensuring efficient service and guest satisfaction.

Highlights

Delivered exceptional beverage service and managed cash transactions for a high volume of patrons, ensuring accurate reconciliation.

Maintained impeccable bar cleanliness and ensured proper stock rotation, enhancing operational efficiency and guest satisfaction.

Contributed to a positive customer experience through attentive service and effective communication, fostering repeat business.

Crep'Eat
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Versatile Employee

Arès, Nouvelle-Aquitaine, France

Summary

Managed diverse operational tasks in a fast-paced food service environment, ensuring efficient service and customer satisfaction.

Highlights

Executed multiple roles including customer service, order preparation, and cash handling, optimizing workflow in a dynamic setting.

Maintained high standards of hygiene and food safety in accordance with HACCP principles, ensuring compliance.

Contributed to a positive dining experience by ensuring prompt and accurate service for all patrons.

Camping Les Arbousiers
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Server / Barman

Andernos-les-Bains, Nouvelle-Aquitaine, France

Summary

Provided comprehensive food and beverage service in a high-volume camping resort setting, ensuring guest satisfaction.

Highlights

Managed comprehensive table service, order taking, and cash handling for a diverse clientele, enhancing guest satisfaction.

Prepared and served a range of beverages, maintaining inventory and ensuring quality control.

Coordinated with kitchen staff to ensure timely delivery of orders, improving service flow and reducing wait times.

Belambra Club
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Barman

Arc 2000, Auvergne-Rhône-Alpes, France

Summary

Delivered high-quality bar service in a resort hotel, managing operations and ensuring guest satisfaction.

Highlights

Prepared and served a wide array of beverages, managing stock and ensuring adherence to recipes and quality standards.

Handled customer inquiries and payments efficiently, contributing to a seamless guest experience for hundreds of patrons.

Maintained a clean and organized bar area, upholding hygiene and operational standards in a high-volume resort.

Camping Les Arbousiers
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Server / Barman

Andernos-les-Bains, Nouvelle-Aquitaine, France

Summary

Provided continuous food and beverage service over two seasons at a popular camping resort, ensuring guest satisfaction and efficient operations.

Highlights

Managed comprehensive table service, order processing, and cash handling for a high volume of guests across two consecutive seasons (2020-2021).

Coordinated service operations with a team of up to 5 people, optimizing delivery and efficiency during peak periods.

Implemented efficient stock management and ordering procedures, minimizing waste and ensuring product availability.

Maintained high standards of cleanliness and equipment functionality, contributing to a positive customer environment.

La Maison
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Server

Andernos-les-Bains, Nouvelle-Aquitaine, France

Summary

Delivered high-quality table service in a restaurant setting, ensuring excellent customer experience and operational efficiency.

Highlights

Managed table setting, order taking, and payment processing for diners, ensuring efficient and accurate service.

Provided attentive customer support, addressing guest needs promptly and enhancing their overall dining experience.

Collaborated effectively with kitchen and bar staff to ensure smooth service flow during busy periods.

Brasserie Le Saint-Martial
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Beverage Server

Angoulême, Nouvelle-Aquitaine, France

Summary

Provided efficient beverage service and supported bar operations in a bustling brasserie environment, contributing to customer satisfaction.

Highlights

Prepared and served a variety of non-alcoholic and alcoholic beverages, maintaining quality standards and presentation.

Assisted with stock management and ensured the cleanliness of the bar area, contributing to operational efficiency.

Contributed to a positive customer atmosphere through friendly and prompt service, supporting the brasserie's reputation.

Cabana Café
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Chef de Rang

Angoulême, Nouvelle-Aquitaine, France

Summary

Led a section of the restaurant, ensuring exceptional dining experiences and supervising junior staff for optimal service delivery.

Highlights

Directed and coordinated service for an assigned section, managing table settings and order flow for multiple tables.

Trained and mentored junior servers on service standards and customer interaction best practices, elevating team performance.

Ensured high levels of customer satisfaction by proactively addressing needs and resolving issues promptly.

Casino Le Miami
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Barman

Andernos-les-Bains, Nouvelle-Aquitaine, France

Summary

Managed bar operations and delivered premium beverage service in a casino environment, enhancing guest experience and financial accountability.

Highlights

Prepared and served a diverse range of cocktails and beverages, adhering to strict casino service standards and maximizing guest enjoyment.

Handled cash and card transactions accurately, ensuring compliance with financial procedures and minimizing discrepancies.

Maintained a clean and organized bar, managing inventory and ensuring a professional atmosphere for high-stakes guests.

Belvédère Club
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Barman

Carcassonne, Occitanie, France

Summary

Provided fast-paced beverage service in a busy nightclub setting, contributing to an energetic customer experience and efficient operations.

Highlights

Served a high volume of drinks efficiently during peak hours, maintaining speed and accuracy for hundreds of patrons.

Managed cash handling and reconciled sales at the end of shifts, ensuring financial accountability.

Ensured a clean and safe bar environment, adhering to all health and safety regulations in a high-energy setting.

Restaurant La Courtine
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Kitchen Assistant (Commis de Cuisine)

Carcassonne, Occitanie, France

Summary

Supported kitchen operations in a restaurant, assisting with food preparation and maintaining rigorous hygiene standards.

Highlights

Assisted senior chefs with mise en place and food preparation, ensuring timely service delivery for restaurant operations.

Maintained rigorous kitchen hygiene and sanitation standards in compliance with food safety regulations.

Contributed to efficient kitchen workflow by organizing ingredients and equipment effectively.

Education

Udemy

Certificate

Digital Arts

Courses

Photoshop Training

Udemy

Certificate

Video Production

Courses

Premiere Pro Training

Certified Training Provider

Certification

Food Safety Management

Courses

HACCP Principles (Hazard Analysis and Critical Control Points)

61st Artillery Regiment (French Army)
Chaumont, Grand Est, France

Military Training

Military Service

Courses

Military Training and Discipline

CCI de l'Aude Carcassonne
Carcassonne, Occitanie, France

CAP (Certificate of Professional Aptitude) - 1st Year

Culinary Arts

Courses

Culinary Techniques

Food Preparation

Languages

French

Certificates

Photoshop Training Certificate

Issued By

Udemy

Premiere Pro Training Certificate

Issued By

Udemy

HACCP Certification (Hazard Analysis and Critical Control Points)

Issued By

Certified Training Provider

Skills

Hospitality Operations

Customer Service, Order Taking, Cash Handling, Table Service, Bar Management, Stock Management, Operational Efficiency, Hygiene Standards, Food Safety (HACCP).

Team Management

Team Coordination (up to 5 people), Staff Training, Scheduling, Workflow Optimization.

Customer Relations

Customer Reception (in-person & phone), Client Support, Service Proposition, Problem Resolution.

Digital Media

Video Editing, Adobe Photoshop, Adobe Premiere Pro, Content Creation.

Professional Acumen

Organization, Communication, Adaptability, Problem-Solving, Time Management.

Interests

Sports

Football (FFF Licensed, USTP).

Culture & Hobbies

Travel, Manga, Music, Cinema.